Refund policy
Last updated: September 13, 2026
This Return and Refund Policy applies to purchases made through Plastomyc at plastomyc.com. Plastomyc is operated by Rozenberg Group LLC (“Plastomyc,” “we,” “us,” or “our”).
Dietary Supplements and Buyer’s Remorse
Because our products are ingestible dietary supplements, we generally do not accept returns or exchanges for buyer’s remorse, change of mind, taste preference, or because a customer no longer wants the product. Please review product descriptions, ingredient information, warnings, and directions before placing an order.
This policy does not limit any non-waivable rights you may have under applicable consumer law.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains the wrong item, contact us at info@plastomyc.com within 30 days after delivery. Include your order number, a brief description of the issue, and clear photographs showing the product, packaging, shipping label, and damage or error where applicable.
After reviewing the claim, we may offer a replacement or a refund. We may request additional information reasonably necessary to verify the issue. Do not discard the product or packaging until we confirm that it is no longer needed for review.
Lost or Missing Shipments
If tracking indicates that a shipment was lost in transit or the order has not arrived by the estimated delivery date, contact us as soon as possible. Claims for packages believed to be lost in transit should be submitted no later than 30 days after the estimated delivery date so that we can investigate with the fulfillment provider or carrier.
A package marked “delivered” may require additional verification with the carrier or delivery location before a replacement or refund can be approved.
Order Cancellations and Changes
Orders are transmitted automatically to our fulfillment provider and may enter fulfillment shortly after they are placed. If you need to cancel an order or change a shipping address, email info@plastomyc.com immediately with your order number and the requested change.
We will make reasonable efforts to help, but cancellation or modification is not guaranteed. Once an order has entered production, preparation, or fulfillment, it may no longer be possible to cancel or change it.
Incorrect Addresses, Unclaimed Packages, and Delivery Problems
Customers are responsible for providing a complete and accurate shipping address and, where relevant, contact information needed by the carrier. Orders returned, abandoned, destroyed, delayed, or otherwise undeliverable because of an incorrect or incomplete address, failure to claim the package, refusal of delivery, or failure to pay applicable import charges may not qualify for a refund.
Where reshipment is available, additional shipping or handling costs may apply.
International Orders and Customs
International customers are responsible for confirming that the products they order may legally be imported into the destination country and for paying any applicable duties, taxes, brokerage charges, or customs fees unless checkout expressly states otherwise. Orders refused or rejected by customs because of destination-country restrictions or unpaid import charges may not be eligible for refund or replacement.
Refunds
When a refund is approved, it will normally be issued to the original payment method. Your bank or payment provider may require additional time to post the refund after we issue it.
We do not refund shipping or import charges except where required by law or where the charge resulted from an error for which we are responsible.
Returns by Mail
Do not mail products to the business correspondence address shown on this website. We do not accept unsolicited returns. If a physical return is required for an approved claim, customer support will provide the appropriate instructions and return destination.
Mandatory Consumer Rights
Nothing in this policy excludes or restricts rights that cannot legally be waived. Customers in jurisdictions that provide mandatory cancellation or return rights remain entitled to those rights. For sealed goods that are not suitable for return for health protection or hygiene reasons, withdrawal rights may end after the seal is broken where applicable law permits.
Contact
Questions about returns, refunds, replacements, or cancellations can be sent to info@plastomyc.com.