Shipping policy

Last updated: September 13, 2026

This Shipping Policy applies to orders placed through plastomyc.com. Orders are fulfilled through third-party fulfillment and carrier partners from the United States.

Order Processing

Orders are typically prepared for shipment within 1–5 business days after they are accepted for fulfillment. Large orders, first-time label verification, inventory issues, holidays, or unusually high order volume may require additional processing time.

Orders begin processing automatically. If you need to cancel an order or correct an address, contact info@plastomyc.com immediately. Changes are not guaranteed once fulfillment has begun.

Shipping Destinations

We ship only to destinations that are available for the selected products at checkout. Product availability and eligible destinations may change based on carrier coverage, fulfillment-provider availability, and product or import restrictions. If checkout does not offer shipping to your destination, we are not currently able to accept that order through the Site.

Delivery Estimates

Delivery estimates shown at checkout or in order communications are estimates rather than guarantees. Transit time begins after the order has been fulfilled and handed to the carrier. Delivery may be affected by carrier delays, weather, customs processing, holidays, local delivery conditions, or other events outside our reasonable control.

Tracking

When tracking is available, tracking information will be provided after the order ships. Tracking events are supplied by the carrier and may take time to update after a shipping label is created.

Shipping Charges

Shipping charges, when applicable, are calculated or displayed at checkout based on the destination, shipping method, package characteristics, and other relevant factors. Promotional free-shipping offers may be subject to separate terms shown at the time of the offer.

International Orders, Duties, and Taxes

International shipments originate from the United States. Unless checkout expressly states otherwise, customs duties, import taxes, brokerage charges, and other destination-country fees are not included in the shipping charge and are the customer’s responsibility.

International shipments may be delayed by customs. Customers are responsible for confirming that ordered products may lawfully be imported into the destination country and for providing information required for customs clearance. A shipment rejected, abandoned, or destroyed because of destination-country restrictions, refusal of delivery, incomplete recipient information, or unpaid customs charges may not qualify for a refund.

Address Accuracy

Please review your shipping address carefully before placing an order. We are not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer. If a package is returned or requires reshipment for that reason, additional shipping charges may apply.

Lost or Damaged Shipments

If your shipment arrives damaged, contains the wrong item, or appears to be lost in transit, contact info@plastomyc.com promptly with your order number and relevant photographs or tracking information. Damaged or incorrect item claims should be submitted within 30 days after delivery, and lost-in-transit claims should be submitted no later than 30 days after the estimated delivery date.

Returned and Unclaimed Packages

Packages that are unclaimed, refused, or returned because of an incorrect address may not be eligible for refund. Where reshipment is possible, the customer may be responsible for additional shipping costs.

Contact

For shipping questions, contact info@plastomyc.com.